Thank you for entrusting Dodds Memorials with your memorial purchase. You have been selected to take part in this survey to let us know what we are doing well and what we need to do better. Please take a minute or two to give us your opinions. The feedback you provide will help us serve you and other families in the future. All submissions are strictly confidential. Survey Scale: 1=Very Dissatisfied 2=Dissatisfied 3=Satisfied 4=Very Satisfied 5=Extremely Satisfied 1. Did you receive timely responses from anyone you interacted with at Dodds Memorials? A. Your Branch 12345 B. Xenia Office Staff 12345 C. Art Department 12345 2. How would you rate the value of your purchase? 12345 3. How would you rate the quality of the product you purchased? 12345 4. How would you rate the cleanliness and overall appearance of the Dodds Memorials branch you visited? 12345 5. If an issue arose, how would you rate the timeliness and effectiveness of getting a solution? 12345 6. Did we make this difficult process as easy as possible for you and your family? 12345 7. Please rate your satisfaction with delivery and setting of your memorial. 12345 8. If you spoke to a customer service representative at our Main Office, please rate your experience. 12345 9. What is the likelihood you would recommend Dodds Memorials to a family and friends? 12345 10. Please rate your Sales Branch based on knowledge 12345 Are there any other products or services we did not provide that we should have offered to you? Additional Comments: I heard about your company: (Please choose one primary source) RadioTVNewspaperDodds MagazineCemeteryFuneral DirectorWebsiteOther If Other, what was the source? This survey will be placed in a quarterly drawing for free cemetery flowers for a year as a thank you for filling it out.